FAQ
Do I need a Passport?
For travel outside of New Zealand, you need a current New Zealand Passport.
Dependant on where you are travelling, will determine how long your passport will need to be valid for - we can check these for you. Other nationalities - please ask us for details.
Make sure your passport is current and allow plenty of time to renew it online if needed. Many countries require your passport to be valid for at least six months beyond your planned return date, so check this carefully to avoid any travel disruptions.
For more information, visit New Zealand Passports:
Can I purchase Shore Travel Gift Cards?
Not sure what to get your loved ones? Give them a gift card from Shore Travel, we are happy to do any value and vouchers are valid for a year. These can be purchased in store of over the phone and are a great way to treat a friend, colleague or family member!
Do I need a Visa?
Your consultant will advise you at the time of booking if a visa is required for the destinations you plan to visit. Each country has its own application process and official website for visa information, so the relevant details will be provided to you when you receive your client statement, and again with your final travel documentation.
Do I need a Travel Insurance?
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include coverage for cancellation, medical and repatriation expenses, personal injury and accident, death, loss of personal baggage and money, and personal liability insurance. Evidence of such insurance must be provided to your Shore Travel consultant on request.
Please be aware that insurance cover offered by credit card companies or reciprocal medical cover agreements is often not comprehensive.
What happens if I have a problem while I’m away?
24-Hour Assistance
If you experience any issues while travelling, please contact our office, you’ll be prompted with after-hours contact details so we can assist you.
Where possible, we recommend checking first with your airline, hotel, or on-the-ground supplier, as they may be able to resolve the issue more quickly due to time zone differences. However, our team is always here to help if further support is needed.
Do I need to complete any New Zealand Re-entry Documentation?
NEW ZEALAND TRAVELLER DECLARATION (NZTD)
• ALL New Zealand airports can now process passengers who have completed a digital New Zealand Traveller Declaration (NZTD) instead of a paper arrival card.
• Paper arrival cards will continue to be available and are still accepted for passengers who choose to complete a paper arrival card, however from January 2025 they will start removing these paper cards from the aircraft.
• NZTD aims to digitise Border processes, and enable more efficient processing of passengers at the NZ Border
• All passengers require their own NZTD (mirroring existing paper arrival cards which are required for every individual)
For more information, please visit the NZTD website (https://www.travellerdeclaration.govt.nz/). A digital NZTD can be started at anytime prior to leaving NZ and submitted no earlier than 24 hours before departing to New Zealand. Anyone can make updates to their declaration up until they reach passport control in New Zealand.
What if I can’t afford to pay for my travel in full right now?
Q Card and GEM VISA both offer a range of competitive interest-free deals and payment holidays. If you're planning a holiday you can make your big purchases on our interest free or payment holiday terms that give you 'breathing space'.
Ask your Shore Travel consultant for more details
How do I know whether a destination is safe to travel to?
Before booking or travelling, it’s always a good idea to check the latest safety and travel advice for your destination. Official travel advisories provide up-to-date information on entry requirements, health alerts, local safety conditions, and more, helping you make informed travel decisions.
https://www.safetravel.govt.nz and https://www.mfat.govt.nz
Where do I purchase Foreign Exchange?
You can purchase foreign currency through a variety of options:
Banks and Currency exchange providers – Most banks and foreign exchange providers offer major currencies and at competitive rates.
At the airport – While convenient, rates here may be less favourable than other options.
It’s a good idea to compare rates and plan ahead, so you have the right currency for your trip without paying unnecessary fees.
Do I need any vaccinations?
For some countries, the answer is yes. Discuss your travel plans with us and our experience consultants will advise you on any compulsory vaccinations required. It is always advisable to discuss your travel plan with your own doctor.
Can I travel to Australia ?
Before you travel to Australia, you will need to complete the Australia Travel Declaration at least 72 hours before your departure for Australia. The Australia Travel Declaration collects your contact details in Australia, flight details, and your health status.
Each Australian state has their own additional travel declaration form that needs to be filled out. Both forms must be completed before travel to enter without hassle.
Do I need to reconfirm my reservations?
Generally, if you are holding a confirmed booked, you do not need to re-confirm. However, in regards to flights, it is always best to check with the airline close to departure time for any time changes or re-schedules.
Why do I need to pay for my airfares so soon?
Each airline will their own rules and conditions that we need to adhere too. Often payment for tickets is due 24 hours from booking or some can be 7 days after booking. We will advise the special conditions required at time of booking.
Why do you charge credit card fee?
As there are bank charges for credit card payments, we need to pass this on to you.
What if I elect to cancel my international booking?
If you choose to voluntarily cancel future bookings and you have paid either deposit or in full you have the following options:
You may be eligible for credit with the airline or travel provider. This credit is required to be rebooked with Shore Travel. We will assist you in rebooking using that credit in accordance with that airline or travel provider’s credit and booking terms and conditions, when you are ready to travel. At the time of rebooking, we will requote the holiday for you.
If you are not offered or do not take a credit with an airline or travel provider your options are:
Some bookings are non-refundable however you may be eligible for a full or partial refund.
Any applicable refund will be processed by the airline or travel provider, and returned to you once received by Shore Travel. No refunds can be issued until we have received final funds from the airline or travel provider. Note that travel provider cancellation terms and conditions and fees may differ and can be up to 100% of the booking value.